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ITSM System Administrator

3 days office / 2 days working from home

In this newly created position with a leading global law firm in London, you will be working as the sole ITSM System Administrator for the firm. They have recently rolled out Ivanti Neurons as their ITSM platform – this is a fantastic opportunity to join the firm at a time where you can help shape the way they use the ITSM tool across the business!

Responsibilities:

* You will be managing the day to day delivery of administration and maintenance of the ITSM (Ivanti Neurons)

* Assisting with the development of the ITSM to other areas of the business

* Working closely with the Technical IT teams, as well as the problem and incident manager

* You will own the ITSM tool, working closely with 3rd parties and conducting system updates

* Working closely with users and stakeholders in order to maximise user adoption and satisfaction throughout the business

Essential skills:

* Significant experience in ITSM Systems Administration – open to similar ITSM tools e.g. ServiceNow, Cherwell, Hornbill etc

* ITIL certified – ideally to Practice Manager level

* Excellent stakeholder management and communication skills required

If this sounds like you, click ‘Apply’ now