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Position: German Speaking Customer Service Advisor
Working hours: Monday – Friday 07:00am – 3:30pm
Location: Fountainbridge, Edinburgh.
Salary: £24,000 + £1,000
Our Client
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Who we are looking for.
We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
32 days annual leave
Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
Employee well-being program, Employee Assistance Program and enhanced sick pay
Monthly performance-based bonuses
Extensive learning opportunities and resources to further your career
Enhanced family policies (maternity/paternity/adoption)
Life and health insurance
Discounted parking pass
Free on-site gym
Hybrid working (after 6 months)
Frequent employee engagement events
Refer a friend bonus scheme
What you’ll be doing
Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
Providing resolutions to our customers via Call, Chat and Email.
Handling customer queries with empathy, patience and compassion.
Attending regular team huddles.
Keeping up to date with the latest promotions, initiatives and company policies/procedures.
Assisting in ad hoc assigned projects.
What you’ll need
Customer service experience
Must be fluent in German and English
Effective communication skills
Good knowledge of Microsoft Office suite & Proficient typing abilities
* Ability to remain calm and logical in challenging situations
* Excellent problem-solving skills
* Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately