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Job Purpose:

An exciting opportunity has arisen to be a part of the service administration team and industrial assembly solutions customer centre located in Wolverhampton.

The Role involves taking responsibility for planning the day-to-day work schedules, of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

Key responsibilities

* To administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.

* To effectively manage the use of the SPIRIT Field service work flow

* To support the Service Administrator(s) and to set the Engineers work schedules in order to maximise efficiency and minimise WIP.

* To ensure the orders are correctly allocated and released to the engineer prior to the visit date.

* Ensure all specialist tooling (calibration equipment) is available to each engineer to enable them to carry out the allocated tasks.

* To liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.

* Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.

* To monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.

* To maintain all orders within the SPIRIT, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP/SPIRIT reporting facilities.

* To regularly liaise with the Field Service Engineers, Service Sales Managers and internal departments to expedite customer requests.

* To regularly liaise with the Operations Manager and Field Service Engineer Team Leader in order to highlight and resolve any operational/ planning problems in an effective and efficient manner.

* To collate information from the Field Service Engineers in order to accurately record and maintain customer records and information.

Experience/knowledge requirements

The following requirements are essential:

* Significant experience of working in business administration

* Excellent communication and interpersonal skills

* Strong planning and organising skills

* Ability to manage and prioritise workload

* Excellent PC skills including Microsoft Office

* Excellent telephone manner

* SAP knowledge and experience The following requirements are desirable:

* Knowledge of the company’s SPIRIT service management system

* Sales company experience

* Aspirational to progress and grow within the organisation

* Experience of working within a service environment

Competencies

The following requirements are essential:

* Adaptability – ability to modify style in order to achieve results and maintain effectiveness.

* Creative Thinking – Ability to identify alternatives to current thinking. Ability to develop and implement innovative solutions to problems

* Communication - Ability to express ideas and receive and exchange information clearly

* Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently

* Teamwork - Utilising appropriate interpersonal styles and methods during group interactions.

* Quality - Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve its performance

* Customer Focused - Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.

The following requirements are desirable:

- Business Focus - Understands and demonstrates an awareness of the link between their role and the business.
- Critical Thinking - Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.
- Impact & Influence - Ability to positively persuade, convince and impress others in order to achieve results.
- Integrity - Ability to maintain organisation, ethical and social values in all business activities.
- Technical Knowledge - Having an understanding and an ability to use technical/professional knowledge & information, including relevant IT skills

Educational Requirements

The following requirements are essential:

- Good knowledge of Microsoft Office applications
- Good English and Maths skills

The following requirements are desirable:

- Experience of working with SAP

Country and city description

The applicant must live within a commutable distance of Wolverhampton, UK.

Additional information

Must be a UK resident and have a valid UK work permit if required