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Our client is a leading nationwide domiciliary care agency based Exeter, is on the hunt for an Office Administrator to assist them in their next stage of growth!

Your Role: A critical part of our mission! In this role, you won’t just be an administrator; you’ll be the backbone of our care. You’ll handle the essential administrative tasks that keep everything running smoothly, ensuring our care teams are supported, and our clients receive the best possible care.

As the first point of contact for many, your professionalism and organisation will reflect our commitment to quality care. You’ll work closely with our care coordinators, managers and support staff to provide a seamless experience for both clients and employees.

What you’ll be doing:
· Handling Queries: Act as the central point for communication, responding to inquiries from families, care workers, clients and external agencies.
· Organising Schedules: You will be assisting care coordinators with staff schedules, making sure that care teams are well-prepared and fully staffed for shifts.
· Staff Communication: Act as the main contact for staff, ensuring timely and clear communication of updates including training updates/refresh, inquiries, and shift information.
· Managing Client Records: Maintain up-to-date, confidential records of clients and care plans, ensuring that we are compliant with industry regulations.
· Supporting Care Teams: Provide logistical support to care workers, helping them stay focused on providing top-tier care.
· Client Communication: Serve as the primary contact for clients, ensuring timely, clear, and professional communication regarding inquiries, updates, and services.
· Contributing to Quality Care: Your role will be critical in ensuring that every step of the administrative process supports our core mission of delivering exceptional care.
· PPE: Oversee the ordering of personal protective equipment (PPE) to ensure adequate stock levels, timely replenishment, and compliance with safety regulations.

Requirements:
· Proven experience in an administrative role, ideally within the care industry or healthcare sector.
· Excellent organisational and multitasking skills.
· Strong communication skills, both written and verbal.
· Proficiency in Microsoft Office (Word, Excel, Outlook).
· Ability to work independently and as part of a team.
· High level of accuracy and attention to detail.
· A compassionate and empathetic approach when dealing with clients and families.

Why work with us? Working with Blue Bird Care means you are part of something bigger. You’ll be supporting teams that are out in the community, making a difference every day. In return for your hard work, we offer:

· Blue Light Card
· Company pension scheme
· Refer a Friend Scheme
· Flexibility in working hours to ensure a healthy work-life balance.
· A role with real purpose where you can feel proud of the positive impact you help create.
· A salary of £25,000-£26,000 per annum 

Ready to Apply? If you’re looking for a meaningful administrative role in a company that cares as much about its staff as its clients, we’d love to hear from you