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Job Title: Customer Service Advisor
Location: Liverpool
Working Hours: Monday to Friday, 9:00 AM - 5:30 PM
Salary: £24,000 per annum
Start Date: January 2024
About Us: We are a leading financial services company dedicated to providing exceptional customer service and financial solutions. Our team is committed to helping our clients achieve their financial goals with integrity and professionalism.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. In this role, you will be the first point of contact for our clients, providing them with outstanding service and support. Your responsibilities will include:
* Handling customer inquiries via phone, email, and chat
* Providing information about our financial products and services
* Resolving customer issues and complaints in a timely and efficient manner
* Maintaining accurate customer records and documentation
* Collaborating with other departments to ensure a seamless customer experience
Requirements:
* Excellent communication and interpersonal skills
* Strong problem-solving abilities
* Ability to work independently and as part of a team
* Previous experience in customer service, preferably within financial services
* Proficiency in using computer systems and software
Benefits:
* Competitive salary of £24,000 per annum
* Regular working hours with weekends off
* Comprehensive training and development opportunities
* Friendly and supportive work environment
* Opportunities for career advancement within the company
Join us and be a part of a team that values excellence and customer satisfaction!

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