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P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Customer Service Advisor to join their team based in Taverham on a full time, permanent basis.

Main Responsibilities:

* To work as part of a team supporting a wide variety of account management.

* Taking calls from customers, inputting customer details and dealing with any enquiries.

* Running credit checks.

* Email correspondence.

* Data entry onto the in-house database.

* Building a rapport with customers and suppliers.

* Processing customer device orders.

* Running diagnostic checks on devices.

* Stock purchasing.

* Building customer specific reports (Excel).

* Bill processing and problem solving.

* Quoting customers for mobile upgrades.

* Daily network checks and liaison.

Person Specification:

* Good customer service skills.

* Accurate data entry skills and good attention to detail.

* Attitude to learn new skills as you will be trained on the job.

* Good MS Office skills including a strong working knowledge of Excel.

* Full Driving Licence (Required).

Working Hours & Benefits:

* Monday - Friday 09:00 – 17:00

* 25 days holiday plus bank holidays rising to 29 days with service.

* Flexibility to achieve work-life balance.

* Commission-based incentives.

If this is a role you are interested in, please apply online ensuring your CV is up to date