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JOB PURPOSE
The role of the Workshop Controller is to:
Manage the process of optimising workshop resources to meet agreed departmental budgets.
Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
Department/Business/Location:
Workshop J
Reports to:
Aftersales Manager
Direct Reports:
Technicians
KEY RESPONSIBILITIES
Calculate and manage the effective use of workshop resources for the business.
Monitor individual and workshop efficiencies to ensure key performance indicators are met.
Plan the distribution of work amongst the team utilising available skills mix.
Worth with the Workshop Manager to identify individual training and development needs.
Manage liaison between workshop and service reception on customer vehicle progress.
Monitor and maintain workshop standards in accordance with brand requirements alongside the Workshop Manager.
Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.
Maintain and develop own skills and technical knowledge.
Maintain safe working practices and abide by the working rules and standards of the business.
Management of internal preparation work from start to finish
Skills & Requirements
Essential:
Competency in numeracy, literacy and IT.
Good organisational and leadership skill with the ability to delegate and motivate the team.
Strong problem solving and decision-making skills with the ability to work under pressure.
Full UK driving licence.
Smart appearance.
Experience
Essential:
Previous experience as a Workshop Controller for a main dealer ideally.
Desirable:
Relevant manufacturer experience.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities