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2nd Line Support Engineer | £33k - Manchetser | Hybrid working (up to 1 day from home once fully onboarded)

Are you a skilled 2nd Line Support Engineer looking for your next challenge in a fast-paced and dynamic environment? If you're passionate about troubleshooting, IT infrastructure, and providing exceptional support, we want to hear from you!

The Opportunity
Join a secure and thriving company with endless opportunities to grow your skills and career. Working within a fantastic team, you'll be handling a mix of 1st to 3rd-line support, managing tickets, running IT projects, and more.

What You'll Do:

Deliver 1st to 3rd-line support across a busy environment, focusing on troubleshooting and ticket updates.
Work on IT projects, hardware repairs, and manage ITIL-based processes.
Handle starters, leavers, movers, printers, Intune, Azure, and general IT frameworks.
Troubleshoot servers, patch systems, and roll out applications.
Provide efficient and professional support while blending seamlessly with the team.
Update users and documentation as needed.
Enjoy a hybrid working setup (1 day from home weekly once onboarded and set up).
Participate in a light on-call rota (1 in 12 weeks).About You:

Experience: 5+ years in 1st and 2nd Line Support, ideally in an MSP environment.
Skills: Strong troubleshooting abilities, familiarity with ITIL practices, and experience with Intune, Azure, and hardware lifecycle management.
Personality: A professional, team-oriented individual who thrives in a busy setting.
Added Bonus: Experience with project delivery and an aptitude for jumping into technical challenges.What's on offer?

Competitive salary of £33,000.
Hybrid working (one day per week when up-and-running).
On-call bonuses for Bank Holidays.
Endless opportunities for career development and training.
Be part of a supportive and professional team in a secure, growing business.Interview Process:

First stage: 30-45 minutes virtual interview via Teams.
Final stage: Face-to-face deep dive with the hiring managers.Ready to take the next step in your IT career? Apply today and become part of a forward-thinking team where your skills and contributions are truly valued!

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website