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Escape Recruitment Services Commercial Division are supporting recruiting for our client, a successful growing SME organisation based in Kilmarnock; they have an exceptional opportunity for an experienced Customer Service Team Manager to join them on a permanent basis. This role is fully site based.

Responsibilities Include

Day to day operation management of the Customer Service team (circa. 5)
Ensure that excellent customer service is delivered as standard to internal and external customers
Coach, develop and train the Customer service team
Use data to create planning and monitoring KPI's
Investigating and resolving Customer issues and escalations
Work closely with internal departments across the business
Lead the team to prioritise, achieve daily tasks and meet deadlines
Ensure team are achieving Customer service level agreements
Maintain stock levels and provide stock reporting as required
Conduct regular team meetings and one to ones
Attend and participate in Management Sales meetings
Review internal processes and identify opportunities for improvement
Provide forecasting and reporting to internal teams
Provide hands-on support to team members as required

Experience Required

Previous experience of working in a similar role which would include Team Manager, Team Leader, Customer Service Manager etc
You will be able to demonstrate your people management experience, whilst working in a fast paced, hands-on operation role
Experience of working within Manufacturing, Distribution &/or Supply Chain is essential
Previous experience of working in a SME organisation that has experienced progressive grown
Exceptional communication skills, able to lead by example by delivering high customer service standards
Strong commercial and business acumen
Exceptional planning and prioritising skills