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Hales Group are thrilled to be working on behalf of our client who are a well-established business in Lowestoft renowned for their inclusive and supportive working environment. They are seeking a highly motivated and experienced Customer Service Advisor to join their team.

Duties will include:
• Serve as the primary contact for all queries which could be through phone, email or webchat.
• Build and maintain long-term relationships with customers.
• Strive to resolve issues on first contact whenever possible or passing to necessary department if you’re unable to.
• Consistently exceed customer expectations which will lead to repeat business.
• Adhere to company processes, procedures, quality standards and legislative requirement ( thorough training provided)

Skills and experience
• Ability to build a rapport with customers
• Strong communication skills
• Excellent phone manner
• Good IT Skills
• Customer service focused
• Previous call centre would be advantageous

Customer Service Advisor
35 hours per week – every other weekend required
Permanent
£12.21 per hour
Lowestoft
If you feel you have the relevant skills and experience to succeed in this position, please contact Isobelle at our Lowestoft branch on (phone number removed) or apply with your CV

Why work through Hales Group?
All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch