Complaints Manager

London, Greater London
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Complaints Manager - Social Housing Repairs & Maintenance

Twickenham

Permanent, full time position

£40,000 - £44,000 per annum

Here at Howells Solutions we are working with a housing association to recruit a proactive and experienced Complaints Manager to join their team based near Twickenham. This is a full time, permanent role.

As the Complaints Manager, you will oversee the complaints made to the Repairs & Maintenance service, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Complaints Handlers to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

Previous experience in social housing repairs and maintenance
Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
Experience driving customer service best practice and complaint resolution
Strong people management skills
Advanced IT Skills including planning softwares
Ability to lead, influence and direct a team
Ability to build and nurture strong working relationships with colleagues based at other sites/officesThis is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call the office on (phone number removed)

Job Info
CV-Library logo
Job Title:
Complaints Manager
Company:
CV-Library
Location:
London, Greater London
Salary:
£40000 - £44000 Per annum
Posted:
Dec 11th 2024
Closes:
Jan 11th 2025
Sector:
Customer Services
Contract:
Permanent
Hours:
Full Time
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