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The Account Coordinator oversees global client relationships, ensuring efficient order processing and exceptional service. They manage order entry, tracking, and shipping, respond to customer inquiries and shipments, resolve issues to maintain high satisfaction. This role requires close collaboration with logistics and distribution teams, whilst maintaining accurate records of all interactions.
Client Details

The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.

Description

Key responsibilities consist of:

Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
Work closely with production teams to ensure order accuracy
Maintain exceptional customer service throughout the order process
Handle customer inquiries and resolve any issues promptly
Monitor and update order status in the company's system
Coordinate closely with logistics and the distribution/warehouse team.
Handle customer issues, complaints, and returns efficiently to uphold customer satisfaction.
Maintain thorough, up-to-date records of customer interactions, transactions, and feedback within our CRM system.
Assist with preparing export documentation, ensuring adherence to international trade regulations.
Provide translation support as required.

Profile

A successful Customer Coordinator should have:

A background in I&C field within customer functions
Strong telephony professional manner & ability
Proven experience in a customer service role
Strong coordination and organisational skills
Excellent communication and interpersonal skills
Proficiency in using business software and systems
A collaborative mindset and ability to work as part of a teamJob Offer

Flexible working patterns (Optional early 6am start)
Pension plans & contribution
25 days holiday + 8 bank holidays
Competitive salary
Performance bonus
Career progression internally
Newly improved & situated office
Permanent vacancy full-time 37.5 hrs