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Position: Patient Support Administrator

Suitable for: Field Technician or Patient Homecare Support Administrator, Hospital Ward Patient Support, GP Administrator, GP Receptionist or Patient Homecare Support

Location:  A combination of office based homebased and patient home visits

Salary: up to £25,000

Please note that you must have a full UK driving licence to apply for this role and unfortunately our client is unable to offer sponsorship

Our client is the leading UK supplier of integrated healthcare solutions to the NHS. Their software solutions are helping to revolutionise patient care across the country, driving improved patient outcomes and patient satisfaction and delivering greater efficiency across the healthcare system. They are now looking for a Patient Support Administrator to join their growing team.

Skills/attributes:

The Patient Support Administrator should be skilled in customer services and have the following attributes:

An interest and good understanding of IT applications will be required (although relevant training will be provided)

Be friendly and approachable

Communication is key in this role; you must be able to articulate yourself clearly and have good patience with the patients.

Professional and well presented as this is a customer-facing position and you should have the necessary skills to maintain a warm friendly atmosphere. 

You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s

Patient availability may result in different combinations of hours typically between 8am and 8pm on a rota basis. Please note; you will not be working these hours every day.

You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment

This is a field-based role and you must have a driving licence and full access to a vehicle to apply

Patient Support Administrator - Role and responsibilities:

Installation of Technology

You will be trained to install the appropriate Android and iOS-based technology in patient’s properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians. The role will be based in the Cheshire & Merseyside region, our base operations are located in Liverpool. 

Typical service visit tasks are:

Setting up equipment in patients’ home/care home

Delivery of equipment to hospital virtual ward teams

Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc)

Tracking location and status of stock through relevant IT systems

Basic service calls for routine issues

Maintenance of Software and Hardware supporting upgrades and ongoing development. 

Stock Management 

You will manage your own car stock.

You will require your own vehicle and a full, clean UK driving licence to complete installations and deliveries. Mileage will be claimed at prevailing HMRC tax free rates (currently 45p per mile for the first 10,000miles, 25p per mile thereafter in each tax year).

Full job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you