Login to Apply

Spicerhaart beliefs:

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provide to our internal and external customers.

Location: Part Exchange & Group Clients - Sheffield

Accountable to: Operations Manager

Main purpose of the role:

To liaise with internal and external clients, delivering a quick turnaround on services for external clients. To be the point of contact for clients and customers, ensuring services and products are completed in a timely and efficient manner.

Activities / Main Duties:

* Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move and/or Quick Purchase properties.

* Confidently deal with clients customers from initial appraisal request stage.

* Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.

* Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.

* Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.

* Recommend solutions to problems and communicate these in a timely and professional manner.

* Communicate confidently via telephone where possible, building upon and maintaining business relationships.

* Respond to emails/written communication clearly and concisely, ensuring grammatical precision.

* Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.

* Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.

* Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.

* Work closely with the Part Exchange & Group Clients’ extended team to ensure good communication with regard to workload, turn-around times and any client specific challenges.

* Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform ‘Rosie’.

* Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.

* Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.

* Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.

* Participate in ad-hoc projects as and when required by your colleagues and management team.

* Prioritise work, chase agents and other stakeholders to ensure all actions are completed in line with Service Level Agreements.

* Ability to support other areas of the Division with minimal supervision or support when requested.

* Always maintaining accountability and integrity.

* Identify new business and regularly update market intelligence

* Monitor competitors and familiarise yourself with their “product” and services and understand who their client base is.

* Promote “one business” ethos to other parts of the Group where possible.

* Identify new opportunities and communicate these effectively to relevant colleagues.

What you need to bring to the table

Demonstrable track record of success and knowledge within customer service

Passionate about Spicerhaart, our values and processes

A hunger to earn. A drive to work hard and reap the rewards from your dedication

As a Sales Consultant, we would expect you to; be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders

What’s on offer to you

On Target Earnings of £28,000, a combination of a basic salary, £21,500 and our uncapped commission scheme

Dedicated training and coaching to support your ongoing development

A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level

Are you good at?

Engaging with people from all walks of life. You’re able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face to face and on videos for our social channels

Spinning a lot of plates, you’ve mastered multitasking and excel managing numerous responsibilities and tasks

Being a #TeamPlayer

Wanting, no, needing, to do an excellent job, not just for you but for the team and most importantly your customer

Believing in yourself and your abilities – and not being afraid to show it

The finer details

To be eligible to proceed in our recruitment process, you will need:

1. Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)

2. We’ll need evidence of your right to work in the UK, in the form of:

* Passport/Birth Certificate

We will also need

1. Proof of Address

2. National Insurance