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UC Collaboration Engineer – Key Responsibilities and Requirements

Unified Communications & Collaboration:

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Manage and optimize Cisco Collaboration Rooms, AV systems, and UC platforms (Cisco Webex, IP Phones, conferencing).

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Configure, troubleshoot, and support AV equipment (displays, microphones, speakers, control systems).

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Proactively monitor system health to resolve issues before impacting users.

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Provide end-user support, training, and technical assistance for Cisco UC and AV technologies.

UC Voice Specialist Backfill:

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Support Microsoft Teams, Skype for Business, and Direct Routing solutions.

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Manage Cisco Unified Communications platforms (CUCM, CUBE, UCCX) and SIP/H.323 protocols.

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Administer Session Border Controllers (Cisco, Ribbon, AudioCodes) and VoIP implementations.

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Troubleshoot and optimize network technologies (switches, routers, firewalls, QoS).

Collaboration & Stakeholder Engagement:

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Work closely with clients, internal teams, and stakeholders to meet technical needs.

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Lead initiatives to improve Cisco Collaboration Room and AV system performance.

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Ensure compliance with security policies and national security vetting requirements.

Continuous Improvement & Leadership:

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Drive enhancements in UC/AV system performance, workflow efficiency, and user experience.

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Stay updated on emerging Cisco UC and Microsoft Teams technologies.

Required Skills & Experience:

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Advanced knowledge of Cisco Collaboration technologies (Webex, IP Phones, conferencing).

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Strong AV expertise in configuring and troubleshooting collaboration hardware.

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Microsoft Teams and Skype for Business proficiency, including Direct Routing.

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Experience with Cisco Unified Communications (CUCM, CUBE, UCCX), SIP/H.323 protocols, and Session Border Controllers.

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Strong knowledge of network technologies (switches, routers, firewalls, QoS).

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Excellent problem-solving skills and ability to work autonomously in secure environments.

Education & Certifications (Preferred):

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Cisco Certified Collaboration Specialist.

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Microsoft Teams Voice Certification (e.g., MS-700 or equivalent).

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AVIXA CTS (Certified Technology Specialist).

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ITIL Foundation Certification.

Physical & Work Environment:

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Lift/carry equipment up to 25kg; work on ladders or raised platforms as needed.

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Onsite role in Stevenage, Hertfordshire, Monday–Friday, 09:00–17:00 GMT.

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Occasional evening/weekend work with TOIL (Time Off in Lieu).

Security Clearance:

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Must hold or be eligible for UK Security Clearance (SC) — UK nationals with a UK passport only