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Working hours are 4 on 4 off - 06.00 - 18.00

This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career in the customer service industry. You will be joining a well established global logistics companies who are growing year on year.

My well-established national client has over 40 sites in the UK, employs 3000+ members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks. Due to expansion and progression, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts.

Responsibilities

* Taking in bound calls from key account with enquiries, orders and queries

* Working to customer KPI’s on performance and resolutions

* Providing an excellent level of customer service at all time

* Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution

* Logging all enquiries into in house system

* Communicating with clients internal/external via the telephone ,email and face to face

* Building relationships

* Providing solutions

Skills required

* Strong communication skills

* Previous key account/customer service experience

* Resilience

* Able to deal with complaints

* Solution driven

* Strong IT skills

Benefits include

* Annual pay reviews

* Annual individual performance related bonus (up to 10% of salary)

* Pension scheme

* Excellent working environment

* Genuine career progression opportunities

Working hours are 4 on 4 off - 06.00 - 18.00