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Course Co-ordinator
Location: Hybrid/Parc Nantgarw, Cardiff
Salary: £23,100.00 per annum
Contract: Full time, Permanent
Benefits: Hybrid Working, Performance-Related Bonus, Pension, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources
Why do we want you?
We are seeking a passionate and detail-oriented Course Coordinator to join our office-based first-response team within the Resources team in the Administrator department. Your dedication to education and commitment to excellence will enhance our ability to deliver exceptional courses to our clients, both in the UK and internationally.
About us
Astutis, is a vibrant, growing company that puts its people first. We are part of Wilmington plc’s training and education division, and if you’re looking for collaboration, positivity and a sense of achievement, you’ll find them all and more here.
The primary purpose of this role is to coordinate the administration of NEBOSH, IOSH, and IEMA courses for clients and customers worldwide. You will manage a caseload of clients and customers, providing comprehensive post-sales support to ensure a seamless and positive experience.
Responsibilities:
* Build relationships with key contacts, providing the best customer service experience keeping them informed of learner progress from registration to certification.
* Issue of joining instructions to clients (In-Company) and customers (Open) courses.
* Preparation of course paperwork to include planning sheets, attendance record.
* Ensuring course trainers receive course materials and arrangements.
* Confirming delegate numbers with Open venues.
* Gather all post course feedback for continuous improvement.
* Updating relevant job files and digital systems.
* Manage delegate practical assessment submissions.
* Preparation and issue of certificates to client / students.
* Manage inboxes, respond to student queries by telephone and e-mail.
* Assist colleagues with the administration of their courses where required.
* Provide cover for colleagues during annual leave/sickness absence.
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
Essential Skills Required:
* Excellent understanding and working knowledge of all Microsoft packages.
* Excellent word-processing skills.
* Attention to detail – accuracy.
* Ability to work on own initiative, self-motivated.
* Strong initiative and ability to work to tight deadlines and fluctuating workload.
* Excellent English skills both written / verbal.
* Team player in addition to ability to work unsupervised.
* Customer focused and excellent telephone manner.
* Results focused.
Desirable:
* Previous experience working in a training company.
Wherever you are in your career and whatever your expertise:
* Are passionate about providing high quality solutions to our customers
* Love varied work that plays to their strengths while helping them develop
* Want to work together to learn, grow and achieve common goals
* Are excited to be part of a diverse and unique global community
* Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.
Before you go... Find what you’re looking for!
Our people sought out empowerment and opportunity. And they found both here. You’ll find what you’re looking for too.
Our values help us achieve our goals – whether they’re personal, professional or those of our client. We believe in inclusivity and collaboration; we stay curious and ambitious and champion innovation. Here, colleagues are trusted partners who act with integrity.
We are brave and passionate. Courageous and creative. We are Wilmington PLC. Are you?