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Role Purpose

Supervise a multi-disciplinary team of Planning Technicians to deliver an efficient, high quality, continuously improving service across a wide range of service requests from general enquiries to the validation, registration and processing of planning applications, ensuring legal requirements are met and legislation and local or national policies are complied with.
To act as the site systems administrator and to work with other systems administrators to develop and manage the relevant planning software system to ensure it remains up to date with regard legislative changes and to enhance the efficiency of the Service to ultimately achieve a better quality of service to the public
Responsibilities

Understand, uphold, and promote the aims of the council’s equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.
To manage a team of Planning Technicians and carry out regular performance reviews in line with corporate policy, coaching and directing as required to further individual’s personal development and roll out staff improvements.  Where a member of staff fails to achieve the expected level of performance the post holder will be required to take relevant remedial action with regard training and support.
Ensure specific legal requirements and technical information are accurately identified and handled and legislative timescales met.  Inaccuracies in registration can lead to unacceptable delays which in turn can lead to statutory targets not being met and thus it is important to get it right first time.
To co-ordinate projects such as system changes and changes in legislation.
Experience

Previous work experience that demonstrates the required knowledge and skills.
Proven record of customer service delivery and developing and improving services.
Proven record of supervisory experience
Experience of dealing with members of the public.
Experience of case managing service requests    
Qualification

Educated to A-level standard or equivalent experience.
GCSE in English and Mathematics or equivalent experience.
Business Administration/IT Level 3 Qualification ECDL
Knowledge of planning legislation to provide detailed advice with regard validation of planning applications including process and procedural mattersKnowledge of democratic processes·      
Thorough knowledge of IT packages in particular Microsoft Office, planning software, document management systems, public facing planning solutions, Sharepoint and GIS.  Covering all modules for Development Management, Enforcement, Appeals and TPO’s.
Knowledge of Access/Crystal Reporting and Database Administration