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Our established client is seeking a skilled Service Advisor, the role is permanent, full time – no hybrid working available:

Job Title: Service Advisor

Location: Farnborough, Kent

Salary: Competitive, paid monthly

Hours: 42.5 hours per week

Benefits include:

* 24 days annual leave per year + duvet day

* Carry over up to 5 days annual leave per year

* 1 x Life Assurance

* Company Pensions contribution of up to 5%

* Private Medical Insurance

* OT paid at time and a third when required

* Bonus, incentives and commission schemes

* Monthly Recognition Awards

As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers.

Service Advisor duties will include:

* To control service and repair bookings.

* Support and maintain customer’s service schedules, MOT and O Licence requirements.

* Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.

* Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to.

* Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.

* Ensure Health & Safety and safe work practices are met at all times within this positions

* working environment.

* Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required

* Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation

* To validate & update DMS marketing records for existing customers or create record for new customers

* To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded

* To promote other services and products to customer as appropriate

* To liaise effectively with all the service advisors, parts staff and workshop controller

Skills required

* Excellent customer service and organisational skills

* Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers

* An ability to work as a team player within a busy department

* An ability to work unsupervised and adhere to strict deadlines

* Flexible approach to working hours

* Computer literate including Word, Excel, Outlook etc

* Ability to work calmly in an environment that can be pressured