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Poolhall Recruitment are recruiting for a remote client service manager who can commute to the London/ Brighton area on a monthly basis (1 day per month).

Benefits:

* Remote working

* Quarterly social events

* Flexi-time working

* Membership in a health cashback scheme

* Monthly £45 wellbeing allowance

* Co-working fund

* A personalised development plan

* Profit share bonus scheme paid twice a year

* Christmas Eve through to the New Year off

Our client are hybrid SEO & paid media experts who’s head office is based in Brighton & Hove. Their clients range in company size and they specialise in the following sectors: Retail, charity, sports & leisure, travel, education and health services.

The Successful candidate will be experienced in client services management with a focus on new business development, upselling, and maintaining excellent client relationships. You would be responsible for creating new and maintaining excellent client relationships, being a key point of contact and ensuring communication throughout. You will be investigating and resolving any issues that may occur – being a key point of escalation for the client and team, whilst remaining proactive alongside the account manager with ideas and strategies to help the clients grow.

Responsibilities include:

* Defining client experience and working with the team to deliver outstanding service

* Strengthening and maintaining client relationships, including excellent communication

* Leading on developing strategic account plans for the clients, working with the teams to deliver regular business reviews

* Supporting the team with client upsells

* Mentoring and training the delivery team in all aspects of client service

* Managing the set up and delivery of any client projects working with the delivery team and freelancers as needed

* Working alongside the marketing team to promote our work through client case studies and award entries that showcase the great work we are doing

* Supporting new business proposals and pitches

* Represent Search Seven at external events acting as a brand ambassador, engaging with potential new clients and partners

Please apply now below or contact Jay at Poolhall Recruitment. By applying for this role, you are agreeing to Poolhall Recruitment Ltd Data Protection Policy which can be found on our website