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This is an afternoon/evening technical support role operating within the hours of 2pm to 11pm Tuesday to Saturday. After an initial 3 month training period in their Watford office, the position can be performed remotely.
Initially supporting a handful of clients You will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer support to our internal and external teams.
Salary: £27,500, with a review after 6 months. Regular performance reviews and 1-2-1 support help achieve targets.
Benefits:
* 25 days holiday
* Annual bonus
* Life assurance at 4 times basic salary
* Perkbox
* Cycle-to-Work scheme
* £50 contribution towards eye care per year
* £25 per month contribution towards gym membership
Experience: Customer service or Network background is beneficial. An interest in computers, consumer electronics, or networking, and the ability to work well under pressure. A positive, energetic approach is essential.
Duties & Responsibilities:
* Handling customer support requests via various channels
* Proactive investigation and resolution of issues
* Liaising with mobile network providers
* Supporting internal & external teams
Key Skills & Qualifications:
* Excellent written and verbal communication
* Strong diagnostic and support skills
* Proficiency in PC applications (Word, Excel, Email)
* Good organisational skills
Desirable:
* Experience with mobile telecommunications
* Foreign language skills (Dutch/French/Swedish)
* Customer service qualification