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Customer Service Operative
Location: Cheam
Salary: GBP25,667.20 per year. (Increases after probation).
Hours: The hours alternate each week from 8am - 5pm/ 9am - 6pm. 1 Saturday a month but you get a day off in the week when working the Saturday.
Job type: Full-time, permanent
Summary of the Customer Service Operative:
This role is for a full-time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operatives (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Responsibilities of the Customer Service Operative:
· Achieve exceptional standards of customer service and always deliver The Perfect Repair
· Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
· Plan engineers work
· Carry out engineer diary management
· Book service appointments
· Approve engineers timesheets
· Monitor and action escalation reports
· Support the gas department with administration tasks
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now