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Credit Control Agent

£25k to £31k + Bonus

Poulton le Fylde, FY6 8JX

Office based

The role of Credit Control Agent:

Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution

Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query

Negotiating and processing payments, or discussing and governing payment plans to fruition

Identifying any potentially vulnerable customers and adapting your approach accordingly

Identifying non-compliant customers and escalating their cases to the next operational step

Achieving both Management and Client led KPI’s

Account Managing your own portfolio throughout

The ideal Credit Control Agent:

Organised and able to follow processes to deliver a high and consistent service

Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment

Ability to stay calm under pressure and deliver accurate, factual information

Well-presented and approachable

Good communication & telephony skills

Motivated to plan and efficiently manage own workload

Proficient in Microsoft Office, and able to adapt to custom built CRM

Experience within debt resolution and collections environment (Preferable but not essential)

Experience within utility industry (Preferable but not essential)

About the Company:

Your experience of being a telephone-based Collections Agent has probably felt transactional to this point, it’s repetitive and the experience can be tough.

It’s different at Utility Collections, we are a fast-growing debt recovery scale-up.

We partner with energy suppliers and their customers become our clients. Those business energy consumers are usually facing pretty unique circumstances and you’ll need to take a consultative approach to work here