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Customer Service Administrator
Location: Bury St Edmunds, Suffolk

Are you a go-getter with a sharp eye for detail and a knack for delivering top-notch customer service? If so, this might just be your next big opportunity!

Our client is on the hunt for a proactive professional who thrives in a fast-paced, ever-evolving industry. They're looking for someone who's not only eager to learn and grow but also ready to tackle challenges head-on. This role is perfect for someone with ambitions of climbing the career ladder.
What's in it for you?

This isn't just a jobit's a stepping stone. With the potential to support the Head of Delivery and the wider Operations team, this role could evolve far beyond customer service administration. Think project coordination, operations support, procurementyou name it!

What makes you the perfect fit?

•A team player who's also confident working independently
•A multitasking pro who can keep cool under pressure
•A self-starter with a can-do attitude and a hunger to succeed

If you're ready to bring your A-game to a role with real progression opportunities, this could be the perfect fit!

Key day to day responsibilities include:
•Answering and responding to telephone enquiries within agreed SLA.
•Replying to Customer Service & Sales enquiry forms through our CRM ticketing system.
•Updating customers as required to order shortages or quality issues and checking for alternatives available.
•Responding with empathy & urgency to customer complaints & corresponding with the Manufacturers' Warranty teams.
•Working with wider team to provide answers to product & technical queries.
•Taking the opportunity to up-sell & cross sell over the phone.
•Responding to Live Web Chat.
•Processing customer returns/refunds.
•Arranging deliveries/collections.
•Supporting Despatch as appropriate printing picking & despatch notes.
•Processing orders/quotes/proforma invoices & taking payments over the phone.

Skills Required:
•Excellent attention to detail.
•Customer Service experience in an office environment would be advantageous.
•Fundamental IT Skills, CRM systems (HubSpot), Sage 200 or equivalent software experience preferred.
•Excellent communication skills with a proactive customer focus.
•Time management of workload with efficiency and accuracy.
•Managing workload under pressure.

Additional Information:
•Full Time (37.5 hours a week, 9am-5:30pm). Part time hours would be considered minimum 25 hours a week i.e. 5 hours a day
•Benefits include free parking, a workplace pension, life assurance, sales commission, share options and 23 days annual leave, plus your birthday, plus bank holidays.
•Competitive salary of circa £26,000 DOE
•Start Date: January 2025

If you are interested in being considered for this role and have the relevant experience, send your CV through to Paige today or call the office to discuss in more detail