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Workshop Service Manager – Aftersales, Plant Hire, Commercial Vehicles

Stourport-on-Severn

~£50 - 60,000 pa

Full time, Permanent - Monday - Friday, 40 hours per week

Responsibilities:

* Managing a small team of engineers, technicians, sales and clerical staff to provide exceptional customer care, whether resolving issues on-site or in the workshop, or generating new business through maximising delivery of services with existing key accounts

* Building upon present success of the team and driving positive growth by proactive outreach activities, bringing the service offerings to a broader potential customer-base

* Optimising procedures within the team, reviewing practices and monitoring performances to help staff achieve their best

* Managing departmental budgets, accurate status reporting and meeting of company targets

* Occasional site/customer visits as required

Desirable qualities:

* Self-motivation, with excellent people-management & leadership abilities

* Sound commercial understanding, with exceptional customer interaction skills

* Technical understanding of products and/or market knowledge of customer-base

* Experience in a similar Service Delivery leadership role, or as a Workshop Manager looking to take on more customer-facing duties and commercial responsibilities

If this role suits your skills and experience, please apply now and I’ll be in touch shortly. Cheers