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Service Advisor

Salary: £29,000 - £31,000 (D.O.E)

Location: Poole, Dorset

Hours: Monday – Friday 8:00 – 18:00 with 1 in 4 Saturdays

About the role/our client:

Our client is a highly prestigious brand, offering a great working opportunity to work in the aftersales department, supporting the business through effective communication with all internal and external interactions.

Main Responsibilities:

* Manage calls with the service department to book in and arrange collections of customer vehicles.

* Provide outstanding customer service with all customer interactions across various channels.

* Recognise and act upon opportunities to upsell to work towards the team KPI’s.

* Demonstrate expertise when handling handovers, answering any questions and complete all administrative tasks involved.

* Distribute jobs to internal Workshop Controller, passing on any relevant information gained for a smooth transfer.

* Manage customer expectations through strong communication and regular updates, where necessary.

* Follow up on any cancellations with the aim of re-booking.

* Data entry, recording and updates on vehicle records meticulously.

* Handle any complaints with care and empathy, aiming for resolution, escalating when needed.

Skills/Experience Required:

* Proven ability to provide excellent customer service skills.

* Strong communication, written and verbal.

* Ability to follow internal processes with compliance and regulation.

In return for your hard work and commitment, our client offers fantastic benefits, including:

* Car Scheme and vehicle purchase discounts.

* Career Development, consistent support for growth through inhouse training systems.

* Life Assurance, Health Cash Plan, Mental Health Support and Annual Paid Flu Vaccinations.

* Discounts on MOT’s, Services, Parts and Accessories, for you and your family.

* Access rewards and discounts including gym memberships through Simply Rewards.

* Local Discounts

* Social events