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We have an exciting opportunity to join our Festival and Events team as an Operations Executive.

Although based in Birmingham, you will spend the event season in the field with the team ensuring the successful delivery of your operational plan and ultimately drive financial performance.

What you'll do …

Create and optimise operational plans, managing vehicles, drivers, staff, and customer experience on-site

Be the main point of contact for internal and external stakeholders,including event organisers, traffic management companies, local authorities,and partner agencies, to ensure smooth service delivery

Ensure health and safety compliance, conducting risk assessments, and implementing safe working practices at events and coach station operations.

Assist with the design, implementation, and maintenance of coach networks for new and existing events.

Collaborate with the Commercial Manager to ensure services are merchandised effectively and launched on time.

Champion customer experience by conducting root cause investigations into service issues and implementing improvement plans

Monitor and report on service performance, customer feedback, and operational insights, producing post-event reviews and performance reports

Support new business development by identifying and assisting

You will need …

Proficient in the use of Microsoft Office and Google applications

Knowledge and experience in the management, delivery , supply and demand for festivals and events. (coach experience desirable)

Strong relationship building and communication skills and ability to coordinate internal business units.

Experience of health and safety responsibilities (IOSH qualification desirable)

We are looking for somebody energetic and flexible. Occasional working overtime to meet business demands. Regular travel (particularly throughout the summer period) to other sites which may incorporate overnight stays and weekend working in order to fulfil the role.

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself on the National Express network

Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network

Life Assurance

Company pension

Employee Assistance programme

Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment