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IT Support Engineer – 2nd Line. Based in Liverpool City Centre, Merseyside, my client has a new requirement for an enthusiastic IT Support Engineer – 2nd Line with the option of 2 days WFH. I am looking for someone around 2-3 years experience in a similar role. This role is split into 50% BAU and 50% Project work. Please only send your CV if your based in or around Liverpool City Centre or live within commutable distance.
You must have experience/technical skills in:
* A track record of delivering projects with minimal supervision.
* Active Directory to an Group Policy Level.
* Microsoft 365 including security.
* Talking to non-technical stakeholders.
* Proven experience in technical support for critical business services.
* Enthusiastic/common sense.
* Excellent communicator/professional.
Role involves:
* Support/enhance critical IT services, including Active Directory & Microsoft 365.
* Support the delivery of project workstreams, meeting objectives efficiently.
* Innovate & drive efficiencies in IT service delivery.
* Develop/refine IT processes & procedures.
* Ensure SLAs and KPIs, delivering IT support to the highest standards.
* Liaise with internal & external stakeholders to align IT solutions with business needs.
Please send your CV to work for a great company