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Exciting Opportunity Alert! ?✨ Securitas is on the lookout for a Global Operations Centre Operator to join our team! ?

Are you ready to take your security career to new heights with one of the world's largest security companies? ? Apply today!

? £16.84 per hour

? 4 on / 4 off shift pattern (days & nights)

⏰ 42 hours per week

?️ SIA Licence required

About the Role

The Global Operations Centre (GOC) shall ensure the safety and security of people, property, and information through continuous and effective security and support. The GOC shall monitor emerging threats and risks to people, property, events, and operations to support safety and minimize disruptions to business operations. They are an essential part of our security team that focuses on the highest levels of service and safety.

The GOC role is varied and critical to the operation, ensuring compliance to the required security protocols, liaising with internal security teams and third parties/emergency services when required. The GOC must have an eye for detail and be proficient communicators with employees.

The Global Operations Centre Operator will be required to carry out the following essential functions:

Ensuring the health, safety, and wellbeing of employees.
Alarm and CCTV monitoring all global offices and events.
Follow Standard Operating Procedures (SOP's) to ensure security compliance.
Incident Identification & Escalation
Identifying threats and risks to business operations
Escalating security flags to Security Officers for action.
Supporting travel risk workflows, including triage and escalation of high-risk travel.
Provide emergency or critical assistance to employees.
Professionally, quickly, and compassionately handle calls and messages reporting security and safety events
Delivering a high level customer service at all times.
Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems.Create reports for any events and incidents that may require further action

Essential Skills

SIA Licence
Driving Licence
Access to vehicle/good transport links
Supervisory experience
CCTV knowledge
Good customer service
IT literate