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Logistics Planner

Hours: Monday to Friday 7.30 – 4pm

Hourly rate: £13.00 - £13.50 per hour

As a Logistics Coordinator you will support the efficient management of transport operations, while providing exceptional customer service and supporting the administrative functions within the team.
This purpose of the role is to ensure the smooth flow of logistics processes, ensuring timely deliveries and collections, and upholding the highest standards of operational excellence.

Your duties:

* Plan transport routes covering the east midlands

* Customer Liaison: Act as the main point of contact for customers regarding delivery and collection schedules, ensuring clear and effective communication.

* Processing Documentation:

* Administrative Duties: Including cost management, answering calls, filing, and handling invoice queries.

* Coordinate and organize all necessary paperwork and administrative tasks within the branch to support operational needs.

* Respond and manage service requests and breakdowns on site, ensuring prompt and effective resolution.

* Responsible for making interactions with customers easy and satisfactory, enhancing the overall customer experience.

The successful candidate will have:

* Strong Administrative Skills: Proven experience in general administration, with a keen ability to manage and organize various tasks efficiently.

* Excellent Communication skills with a polished telephone manner and the ability to communicate clearly, concisely, and professionally with both customers and colleagues.

* Transport/Logistics Experience

* Good computer skills.

* A high attention to detail, ensuring accuracy and thoroughness in all tasks.

* Ability to work effectively within a team

* A passion for delivering exceptional customer service, always striving to exceed customer expectations.

* Maintain a positive and enthusiastic outlook, even when faced with challenges.

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