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Position Title:

Travel Claims Handler (Hybrid Working)

Salary:
£25,000 - £29,562 (Dependent on Experience)

Location:
Poole & Surrounding Areas.

Job Type:
Full-time

Training:
Full training provided

Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.

Overview:

Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.

Duties and Responsibilities:

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Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.

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Information Gathering: Collect necessary documents and information to proceed with claims.

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Efficient Resolution: Resolve claims efficiently and provide first-class service.

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Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.

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Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.

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Upholding Company Values: Represent the organisation's values in every interaction.

Requirements:

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Technical Skills: High competency in computer usage.

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Experience: Previous call centre or customer service experience preferred.

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Communication: Confident and clear communicator with exceptional verbal and written skills.

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Organisation: Highly organised with good attention to detail and the ability to multitask.

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Customer Focus: A natural flair for empathising with customers and a passion for making a difference.

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Adaptability: Ability to switch between handling telephone calls and emails seamlessly.

Salary and Benefits:

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Hybrid working arrangement (after probation period).

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Competitive salary (£25,000-£29,562 per annum).

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Comprehensive training and onboarding.

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Free Health Cash Plan worth £1,700 per annum.

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Generous high-street rewards scheme for family and friends.

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Free travel insurance (subject to qualifying criteria).

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Discounts on home and motor insurance.

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Fantastic opportunities for learning, development, and career progression