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Role Title: Service Delivery Lead

Location: Wiltshire area - 2 to 3 days on site per week

Length: Initial 3 months with strong potential for an extension

Rate: £700 per day Inside IR35

***Candidates IDEALLY hold Active SC Clearance or be eligible to undergo SC Clearance***

The Service Delivery Lead will collaborate with key stakeholders, senior contract managers and individuals within the business winning team, the Through Life Equipment Support (TLES), the Land Sector and broader organisations capabilities to explore and design feasible options to deliver key functional area solutions for the contract.

Duties and Responsibilities:

General

Work closely with the Solution Lead and Business Winning to develop solution strategies, improving performance and cost efficiency.
Inform and adhere to the bid management plan
Lead the Fleet Management and Customer Support solution reviewsFuntional outputs

Work with and coordinate all outputs of the Fleet Management and Customer Service function leads
Undertake detailed analysis of the functional requirements, identify key changes to the existing contract and assess the solution impact.
Ensure dependencies within and external to the Fleet Management and Customer Service functions are idenfied and addressed within the solution
Manage and coordinate requirements for support from internal and external suppliers
Deliver the Fleet Management and Customer Service function solutionBid Support

Lead and coordinate the production of Fleet Management and Customer Service story boards
Produce the bid submission for the Fleet Management and Customer Service functions
Support all solution and governance reviewsTechnical Experience and Qualifications

Demonstrable experience in an equivalent role
Exceptional customer and interpersonal skills to work with various departments.
Relevant training and/or certifications as a Fleet Manager
In-depth knowledge of industry best practices and service delivery standards
Excellent communication (written and verbal) able to explain and document solutions to complex issues in a way that stakeholders can easily understand.
Analytical mindset and strong problem-solving skills
Attention to detail to ensure records are kept as needed
Excellent knowledge of Microsoft core products
Able to work independently in a dynamic environment and supporting multiple projects concurrentlyProfessional and Personal Qualities

Comfortable leading a positive team culture where ownership, accountability, challenging customer requirements and involvement in decision making is promoted
Energy, drive, and enthusiasm to continually improve self and others
Builds, motivates, inspires others, and guides team towards success
Creates an environment of development and learning where everyone can excel.
Shares workload for both productivity and growth creating a sense of ownership and accountability and stretches teams to deliver.
Ability to work as part of a team and maintain positive relationships with colleagues, trainees, and the customer.
Strong interpersonal skills including effective communication skills for interacting with the customer and senior leadership
Collaboratively develops solutions by listening to others and sharing ideas and is solutions focussed.
Develops a culture which drives innovation, continuous improvement, and the sharing of good practice
Promotes diversity by bringing together different perspectives and experiences and valuing differences