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Temporary Customer Service Associate – Aldgate London - £13.15ph – Full time.

Weekly pay - PAYE – Immediate start

Our client, a market leading property and real estate client are rapidly growing and looking to recruit for experienced Customer Service Associates for their exciting and fast-paced Student Accommodation sites throughout the summer months.

The aim of your role will be to provide successful support to the day-to-day management of the site and its community.

Job responsibilities:

Front of house service – delivering all aspects of customer service – exceed and anticipate resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with company procedures.
Work as part of a team, supporting and respecting team members and delivering exceptional resident living.
Provide seamless post/parcel service to include sorting and distributing, keeping post room organised and tidy.
Monitor email inbox and respond accordingly.
Complete administrative tasks including logging maintenance requests, filing, updating database.
Undertake marketing activities such as leafleting, attending open days etc.
Ensure Health & Safety of the building/residents – check fire alarms, ensure reception is not left unattended.
Assisting residents when moving in/out: helping with luggage, setting up rooms/apartments
Carry out sales and leasing activities: viewings/follow up enquiries.
Chase outstanding rent arrears.
Key skills:

Experience & Skills:

Excellent customer service skills and significant experience in a customer facing service delivery role.
Strong relationship building and influencing skills.
Culturally aware with the ability to adapt style and communications to suit audience.
Friendly and approachable.
Proactive with a can-do attitude.
Good team player.
Excellent verbal and written communication skills.
Excellent organisation skills with the ability to multitask and prioritise.
Numerical skills necessary to complete the above activities.
If interested and have suitable experience, please apply now or call Olivia on (phone number removed).

(Ritzrecempbus)