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Customer Services Advisor

Tower Hamlets, London (office-based)

Salary: £29,332.01

Permanent, Full Time (37.5 hours per week)

About THCH
When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar – work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we’d love for you to be a part of our journey.

About the role

We’re looking for an experienced Customer Services enthusiast to help the Customer Services Manager provide a seamless service during a period of change. This role would suit someone who is approachable as you will be the first point of contact for residents, members of the public and colleagues. The role will involve resolving customer enquiries and handle incoming calls.

Also, from time to time you will work with the Customer Resolutions Team – this will include complaint management – ensuring the complaints process is followed from start to finish. Allocating parking bays and managing enquiries including, waiting list and bay swaps. You’ll also coordinate the lettings process, which includes transfer applications, advertising properties, shortlisting, undertaking checks to assess applicant’s eligibility and coordinating appointments.

About you

The successful candidate will have excellent administration and organisational skills and want to be a part of a team that focuses on getting it right the first time. You’ll have a flair for resolving queries whilst remaining discreet and personable.

The ideal candidate will have excellent customer service skills alongside experience of Repairs, Maintenance, Building Services administration with the ability of using Microsoft and Housing database/systems and complaints.

What we offer you

Besides an emphasis on learning and development and the opportunity to be part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and four extra concessionary days, a health and wellbeing scheme including a generous wellbeing allowance, season ticket loan, good pension and a lovely, refurbished office, plus the opportunity to work flexibly. On top of this we offer an environment which promotes openness and inclusion, a team that operates with pride and values teamwork and going above and beyond.

Closing date for applications: 19th November 2024

Interview Date: 27th November 2024 via Ms Teams