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The Account Manager will play a pivotal role in the development and growth of Unity5 by nurturing and expanding relationships within our existing client base. This role supports Unity5’s growth ambitions across the UK and selected international markets, focusing on long-term customer loyalty and retention. The Account Manager will identify opportunities to generate new business from existing clients while ensuring they receive optimal solutions and services.

The ideal candidate will have proven experience in a similar role within a technology business, a solid understanding of complex B2B sales, and familiarity with sectors such as Local Authorities, Public Bodies, and Private Enterprises. They must possess strong commercial awareness, a strategic mindset, and a creative approach to account management, combined with a customer-centric and sales-oriented focus.

Key Responsibilities:

* Serve as the primary point of contact for non-support matters for assigned accounts.

* Build and maintain strong, long-term relationships with customers.

* Oversee customer accounts, identify growth opportunities, and recommend new products, features, or services to enhance the customer experience.

* Collaborate with internal teams, including support, sales, and product, to meet client requirements.

* Coordinate and attend regular customer meetings to assess business performance.

* Work closely with the sales team to identify and cultivate growth opportunities, ensuring timely and successful delivery.

* Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.

* Prepare detailed reports on account status.

* Address challenging client requests/escalate issues when needed.

Knowledge, Skills & Characteristics:

* Confidence and the ability to work independently.

* A high degree of initiative and self-motivation.

* Strong communication and interpersonal skills to build trust and rapport.

* Demonstrated ability to manage multiple accounts and tasks effectively.

* Experience in technology-driven businesses and understanding of complex B2B sales.

* Strategic thinking combined with creative problem-solving.

* Familiarity with Unity5’s target sectors is advantageous