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Job Title: Technical Manager

Reporting to: Head of Technical Support Services

About Us:
Polygon MCC provides damage management and associated services to both private and public sector organizations, including local authorities and insurance customers. We focus on innovative solutions built on a strong foundation.

Job Purpose:
Ensure the implementation and maintenance of technical processes and procedures across the business. Challenge and simplify processes through stakeholder engagement and data analysis, while responding promptly to site needs.

Key Responsibilities:

Provide ongoing technical support and mentorship to achieve industry-leading standards.
Collaborate with internal audit teams to identify improvement areas and implement realistic solutions.
Monitor site standards, proactively resolve issues, and develop new service lines.
Deliver progress updates on innovations to the Senior Leadership Team.
Contribute to technical training courses and employee engagement.
Foster effective relationships with all employees and communicate effectively across the company.
Experience:

Proven track record in disaster recovery and restoration with technical expertise.
Previous management experience with technical responsibilities is ideal.
Skills & Attributes:

Strong verbal and written communication skills, along with excellent interpersonal abilities.
Excellent organizational skills and the ability to work effectively at all levels.
Ability to meet deadlines, work under pressure, and embrace innovation.
Commitment to the ongoing success of the business and enthusiasm for the role.
Qualifications:

Relevant industry training, BDMA accreditation, and health & safety training (IOSH/NEBOSH) are preferred.
Join Us:
If you’re an experienced professional looking to lead technical innovations in damage management, we want to hear from you