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Freightserve are looking to recruit a Cargo Agent for a Heathrow based GSA. The GSA is based in the Heathrow area.

Job Description:-

Working as part of a team, interact with customers and suppliers to achieve the efficient processing of air cargo shipments, with the ultimate goal of maximising the available capacity and revenue.

Key Responsibilities:-

* Process air cargo bookings

* Deal directly with customers and suppliers

* Respond promptly to customer inquiries

* Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning

* Anticipate and respond promptly to operational issues

* Attend handling company offices and warehouse as necessary (PPE provided)

* Postflights and onward transhipments follow up

* Handle and resolve customer complaints

* Written quotations and 'adhoc pricing’

* Record details of inquiries, comments and complaints and actions taken

* Follow up on customer interactions

* Communicate and coordinate with internal departments

* Organise workflow to meet customer timeframes

* Direct requests and unresolved issues to the correct departments

* Create and maintain all computer records as necessary

* Any other reasonable task as defined by the Operations Supervisor and Management.

Requirements:-

* Customer service

* Knowledge of airline and cargo handling practices

* 5 year background check and Criminal Record declaration

* Air Cargo Security (training provided if necessary)

* IATA Dangerous Goods Awareness (training provided if necessary)

* Flexible approach

* Ability to work as a part of a team

Hours are based on a 37.5 hours working week. Working between 0800 &1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300.

Please only apply if you have the necessary experience as only people with the correct experience will be contacted