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Liberty has an exciting opportunity for an ICT Mobilisation Manager ideally based in the North-West (Knowsley). Reporting to the ICT Director, you will be primarily responsible for successfully setting up and configuring new client contracts on our works management systems and supporting our business development and work-winning teams.

This varied and exciting role requires the successful candidate to be a self-starter, capable of working alone and as part of a wider team. You will have experience working in a property services or FM organisation and be able to demonstrate proficiency in working with external clients and customers. You will be technically competent and have experience in setting up and configuring works management systems, ideally MRI Repairs or AccuServ. You will also be comfortable supporting bids and client presentations when required.

Forming part of Liberty’s ICT Senior Management Team, you will be expected to contribute to the wider ICT strategy, continuous improvement, risk management and security plans and be professional and able to communicate at all levels. This is a full-time role (40 hours per week) and may require some evening and weekend work (by exception). The Liberty ICT team supports hybrid working arrangements.  In return, you will receive a competitive salary (dependant on experience) plus Benefits.

What we do.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

Key responsibilities for the ICT Mobilisation Manager:

Mobilise new client contracts as part of a wider mobilisation team. You will be the systems subject matter expert and expected to take ownership of the ICT workstream

Drive operational standardisation through the definition and operation of standard operating practices around the mobilisation of new client contracts

Improve data quality though robust controls and measures in collaboration with the Liberty Operations teams and the ICT Data team

Maintain and contribute to documentation associated with client mobilisations including highlight reports and risk logs

Maintain a forward view of all upcoming and in-flight mobilisations by liaising with the business development teams

Support the business development team with information to support bid documentation and tenders

Attend client presentations as the ICT mobilisation subject matter expert

Contribute to the ICT systems development roadmap with the ICT Systems Product Manager

Collaborate with the wider ICT functions such as Infrastructure and Service Management teams

What we are looking for in our ideal ICT Mobilisation Manager:

As a leader, the successful candidate will be expected to set vision and direction to change and improve the way in which new contracts are mobilised in line with business goals and objectives. You will be expected to take the lead on ICT mobilisation projects whilst balancing business goals in accordance with agreed budgets.

You must be self-motivated

Able to use your initiative and be capable of a high degree of independent action

The role requires a balance of strategic vision – matched to the ability to remain steadfast and resilient, during high periods of reactive activity

The job requires a wide vision, new ideas, and the ability to see them through to find solutions

Proactive and able to react quickly to a difficult situation

Highly organised and be able to manage your time effectively

Have the ability to communicate with people at all levels, be approachable, and be a good listener

Always present a professional image

In depth knowledge of works management systems ideally within the social housing for FM sector and demonstrable track record in mobilising new contracts.

Project Management (PRINCE2, PMP or CAPM) accreditation desirable.

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme

25 days Annual Leave, plus Bank Holidays

Cycle to work Scheme

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

Life Insurance/Death in service benefit – 2x annual salary value

Smart health (including rund the clock access to 24/7 UK-based GPs)

Best Dctors to provide a second opinion on complex cases or diagnosis

Mental Health Supprt,4-6 sessions with a psychologist or psychotherapist

Online Heath Check

Nutritin consultations

Online fitness prgramme

YuMatter- Emplyee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor

Free will writing

Reward scheme fr healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards

Exclusive membership and wellbeing prduct discounts

Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes:

Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans

Discounted gym membership

Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

If you have the desire to work in a busy team, why not join us as our ICT Mobilisation Manager, click “apply” below – we want to hear from you!

Closing date for applications is the 15th October 2024 (we do however reserve the right to close this vacancy earlier depending on number of applications received)