Login to Apply

Job position:
Client Account Manager for Swift Office Cleaning Services Limited
We are currently recruiting for a motivated, reliable and customer focused Client Account Manager with proven managerial skills to join a well-established professional cleaning company with head office based in Harlow with the majority of clients based in The City and West End of London
Key duties and responsibilities:
* Manage the cleaning service delivery by overseeing team members site attendance, resolving attendance gaps to ensure service continuity is maintained
* Accurate processing of payroll timesheets on the CRM system
* Manage your team on all aspects of their role- to include but not limited to the company policies and procedures. Ensuring they take ownership of their area of responsibility
* Provide regular structured feedback to your line manager
* Develop excellent clients relationship by working close partnership with them
* Arrange and attend meetings with clients to review existing service and identify new business opportunities
* Respond to clients requests to deliver an efficient service and manage performance to the required standards.
* Identifying and resolving any clients issues in line with the company guidelines.
The ideal candidate will have the following skills:
* Experience of managing customer relationships, customer success and service delivery ideally in the cleaning industry
* Has the ability to manage, develop and motivate your team
* Self-motivated with the ability to work flexibly and as part of a team
* Experienced in managing multi-site cleaning contracts with majority based in London
* A high degree of accuracy and attention to detail
* Experience of working with a CRM system
* Excellent time management skills
Job Type:
Permanent- Full Time
Working Hours:
* Monday to Friday-minimum three evenings per week, the role is combination of office and field work.
* Flexible hours
Pay Rate:
Competitive plus commission
Company benefits
* Company iPad and mobile
* Company Car and fuel card
* Auto enrolment pension