Login to Apply

Role: CONTRACT 1st/2nd Line Service Desk Analyst

Location: West Midlands (First 5 days – Remote thereafter)

Rate: £170 - £250 (Inside IR35)

We urgently require 2 technically capable service desk analysts to join on a 3-month contract.

The role would involve dealing with a backlog of tickets ranging from simple fixes to fairly technical issues relating to Office365, Networking, Security and bespoke software applications.

You will need strong troubleshooting skills, including a detailed investigation into 2nd line issues.

You must be someone with a passion for technology that allows you to find fixes for problems that your peers often pass on, as the hiring manager will ask some challenging technical questions relating to Office 365 and networking best practices that you must pass.

Unfortunately, you will not be considered if your experience mainly involves 1st line support and low-level troubleshooting.

Your background and experience will include:

* Office 365 (specifically advanced MS Outlook and MS Teams knowledge)

* Networking

* Azure Active Directory

Any experience with Salesforce would be highly beneficial, though not essential.

On offer is a rate of between £170 - £250 per day (inside IR35) depending on experience and expertise.

The role will be remote based, with travel for the first 5 days into the West Midlands, so you must have transport and be prepared to do the first week in the office.

Please apply for immediate consideration.

We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background