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Resident Liaison Officer - Social Housing Planned Works

Staines / Slough & surrounding areas

£30,000 - £32,500 +car allowance

We are working with a leading main contractor to find an experienced, and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Staines, Slough and surrounding areas.

These projects are focused on the decarbonisation of housing stock, scope of works to include: External Wall Insulation (EWI), Cavity Wall Insulation (CWI), Window and Door Replacements, heating upgrades, extract fan installation, and works to roofline including tiled roof vents.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

We are looking for candidates with experience on Social Housing Planned Maintenance projects. A full, UK driving license is also required for this role.

Key Duties:

Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried outYou will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now