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Barnsley Local Authority are looking for 2 Customer Service Advisors

Government has recently announced that Winter Fuel Allowance will be paid only to those eligible for certain means tested benefits, including Pension Credit from Winter 2024.

Pension Credit is under claimed in Barnsley and Barnsley Council is undertaking an initiative between October 2024 and March 2025 to encourage and support local people to make a claim.

We are seeking two enthusiastic Customer Service Advisors to support this initiative. The role will include:

Hosting drop in sessions at locations across Barnsley, and will be expected to undertake personal travel to each location
Proactively engaging with members of the publicFull days Monday to Friday

Using IT software to check eligibility
Giving general advice about how to complete and submit a Pension Credit claim
Completing Pension Credit forms
Managing bookings for Benefit Advisors
Supporting the wider team with activities relating to the Pension Credit initiativeFull training will be provided