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Job Title: 2nd Line Support Analyst

Location: Swindon (Office-Based)

Salary: Up to £32,000 + Career Progression Opportunities

Are you a 1st Line Support Engineer eager to step up and tackle more technical challenges? Or are you already working as a 2nd Line Support Analyst but feeling stuck, longing for a role that actually develops your skills and paves the way to 3rd Line Support?

If you’re nodding along, we’d love to hear from you!

Why Join?

My client is a thriving Managed Service Provider (MSP) based in Swindon, providing IT solutions to a variety of exciting clients across multiple industries. Growth is at the heart of what they do – not just for thier clients, but for their team too. Here’s what makes this role stand out:

Genuine Career Progression: We actively support your development, providing training and opportunities to step into 3rd Line Support roles.

Diverse Challenges: You’ll work on a variety of IT environments, helping you hone a wide range of skills.

Team Culture: We’re a collaborative bunch who love sharing knowledge and supporting each other.

The Role

As a 2nd Line Support Analyst, you’ll be the technical escalation point for our Service Desk team. You’ll handle complex support queries, assist with project work, and make a real impact by ensuring client systems run smoothly.

Your day-to-day will include:

Providing 2nd Line support to resolve technical issues for our clients (remote and on-site).

Managing and troubleshooting Windows Server environments, Active Directory, Office 365, networking, and virtualisation (Hyper-V/VMware).

Supporting project implementations alongside senior engineers.

Collaborating with the team to continuously improve our service.

About You

You might be:

A 1st Line Engineer ready to take the next step: You’ve nailed the basics of IT support and want to deepen your technical expertise.

An experienced 2nd Liner looking for growth: You want to escape the monotony and join a company that genuinely invests in your career.

Your toolkit should include:

Experience with Windows Server, Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).

A passion for solving problems and delivering excellent customer service.

A hunger to learn and grow within a fast-paced MSP environment.

Certifications like CompTIA, Microsoft, or ITIL would be a bonus, but if you’re working towards them, we’d still love to hear from you!

What's on Offer

Salary up to £32,000 (DOE).

Ongoing training and support towards certifications.

A clear career progression path to 3rd Line Support and beyond.

A supportive, friendly environment where your growth matters.

Ready to take your career to the next level? Don’t wait! Apply now and let’s start your journey towards a brighter, more rewarding future.

Recruiter: Callum Thompson