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Application Support Team Leader (SQL & Azure)

The Opportunity:

ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company.

The successful applicant will have a background in application support, primarily with SQL Server and MS Azure.

You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers, while still being involved in support from a technical perspective.

Skills and Experience

* BTEC or higher in a technical discipline (e.g. Computer Science)

* At least 3 years’ experience in application support and troubleshooting

* Knowledge of the following technologies:

* Microsoft SQL Server (essential)

* MS Azure Platform (essential)

* Knowledge of SAP 4HANA CRM (desirable)

* Scripting & Automation (desirable)

* MCSE or MCITP certifications (highly desirable)

* Prior line management experience, including conducting 1-2-1s and performance reviews

* Some knowledge of security standards and ITIL practices would be very useful

Role and Responsibilities:

* Assist in logging, investigating, and rectifying all application-related incidents, problems, and changes on the customer's supported systems

* Oversee and execute application deployments, bug fixes, and implement changes in both Production and Non-Production environments

* Monitor business-critical services and applications effectively, identifying areas for improvement and implementing preventative maintenance interventions

* Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)

* Supervise, mentor, and identify training needs for the application support team

* Participate in the 24/7 on-call rota, rotating every 1 in 6 weeks

Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?