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Helpdesk Administrator

Full Time

Perm

£26,250 per year

SKILLS & ATTRIBUTES:

The successful candidate will have the following:
* Practical experience in a similar role.
* Understanding of planned and reactive services.
* A pro-active attitude.
* Excellent verbal communication skills and ability to form working relationships.
* IT proficient in Excel and Word
* The ability to form relationships with clients and to exceed customer expectation.
* Approachable demeanour and a demonstrable commitment to team working through flexible working hours.
* A knowledge of Health & Safety requirements.
* A commitment to continuing professional development.
* Excellent record keeping

RESPONSIBILITIES:

To ensure the satisfactory performance and further development of all tasks for which he/she is responsible including:
* Compliance with contractual requirements.
* Supporting client satisfaction and quality of service.
* Identifying and proposing innovations to improve service delivery
* Ensuring the company systems are implemented in a manner, which fully complies with all legal, qualitative, health, safety and environmental standards and other relevant guidance.
* Delivery of works as directed by their line manager to ensure satisfactory quality levels.
* Developing competency levels through a commitment to continuing professional development.

KEY DUTIES:

The operative will be expected to carry out the following tasks which should not be assumed as exhaustive:
* Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients' requirements.
* Ensuring compliance of any contractors on site and monitoring RAMS.
* Monitoring logbooks
* Monitor and plan handyman duties for sites and projects
* Ensure timesheets and work reports are completed by engineers whilst on site
* Report issues raised by client/contractors/Engineers to line manager
* This list is not exhaustive and you may be asked to perform other duties within the scope of the contract.

SALARY & BENEFITS:
Salary will be £26,250,
35 Days holidays including bank holidays.

Hours of work will normally be Mon - Fri: 08.00 - 17.00 (40 hrs) although this may be varied from time to time depending on the needs of the company.

Resourcing Group is acting as an Employment Agency in relation to this vacancy