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Essential

* Experience of answering enquiries relating to CTAX billing and recovery.

* Experience of using Revenue systems such as NEC Northgate.

Background

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.

You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key Responsibilities

* Handling inbound calls related to Council Services including Council Tax.

* Assist residents with understanding their council tax bills, payments and account details.

* Set up and manage Direct debits, payment plans and other payment options.

* Assist with Council tax related issues such as arrears, disputes and exemptions.

* Ensure compliance with council policies, procedure and legal requirements.

* Maintain accurate up to date record of customer interactions