Retentions Executive

London, Greater London
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Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

* Help maximise sales targets and promote the businesses services to the highest standard through upsell and cross sell to existing customers

* Act as a key point of contact for Customers and Account Managers to assist with quotes and order related queries.

* Retain existing customer business whilst increasing Customer Experience, Satisfaction and Loyalty

What you’ll need to succeed:

* Excellent telephone manner

* Resilience in managing difficult customer conversations

* Be organised, self-motivated and a team player

* Ability to work under pressure

What we offer:

* Career progression opportunities

* Vibrant company culture with a wide range of events and social activities throughout the year

* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!

Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!

Please click apply now to be taken to our website where you can see the full job description for the role

Job Info
CV-Library logo
Job Title:
Retentions Executive
Company:
CV-Library
Location:
London, Greater London
Salary:
£28000 - £32000 Per annum Plus Bonus and Benefits
Posted:
Mar 25th 2025
Closes:
Apr 25th 2025
Sector:
IT
Contract:
Permanent
Hours:
Full Time
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