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Customer Services Specialist 

Up to £24,000 + bonus

Carlisle

MC Technical Recruitment is currently looking to recruit a Customer Service Specialist to contribute to the revenue growth and optimisation. Working with our client who are one of the biggest investors, developers, and operators of heat networks across the UK.

As the Customer Service Specialist, you will be responsible for:

Customer account reconciliations, ensuring that the correct residents are being billed and correct details have been received
Analyse billing and debt data to consider trends and strategy to recover outstanding income - Analyze customer accounts and payment histories
Making outbound calls to customers to obtain payments
Review customer information to ensure contact information is correct, maximising impact of communication efforts
Review customers accounts, send out paper communications, emails, including debt warnings
Communicate with customers at risk of supply suspension and with customers moving out to maximise revenue recovery
Other duties as required
To be considered for this role you should have:

Proficient IT skills (Word, PowerPoint, Excel, email systems etc)
Mail merging experience, desirable
Experience with managing multiple tasks, managing own projects with minimal supervision
Excellent communication and presentation skills
Good time management and organisational skills
Proactive planning skills, to enable you to adapt to multiple clients and contracts
Solid analytical skills, interpreting data
What’s on offer?

Competitive salary
Discretionary bonus (annual)
Annual leave – 25 days + bank holidays
Pension plan
Private healthcare scheme
Continuing learning and development opportunities
Company PC/Laptop
If you are interested in this role, please apply via the link below or contact Emma at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat