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Job Title: Customer Service (Motor Claims)

Location: Chester

Remuneration: From £25,000.00 per year

Contract Details: Full-time, Permanent

Are you passionate about delivering exceptional customer service and have experience in claims handling? Our client, an accident and repair management business, is seeking a Customer Service professional to join their team. As a specialist in the industry, our client works with insurers, brokers, corporate fleets, motor manufacturers, and third-party claim administrators.

What will you be doing?

In this role, you will be responsible for managing end-to-end claims repair cases, from the initial report to completion. You will coordinate with fleet work providers, clients, and repairers to ensure timely and efficient repairs. Additionally, you will research and select suitable repairers from a vast network based on specific repair needs.

Responsibilities:

Manage end-to-end claims repair cases, providing updates to customers regarding the status of their repairs.
Coordinate with fleet work providers, clients, and repairers to ensure smooth and efficient repair processes.
Research and select suitable repairers from a vast network based on specific repair needs.
Update and maintain a bespoke case management system with detailed progress reports.
Liaise with insurers and engineers to address liability queries and recover costs.
Provide excellent customer service through effective communication and problem-solving.
Adhere to strict service level agreements and timelines.Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Work from home flexibilityIf you require any reasonable adjustments during the application process, please indicate on your application form. We are committed to ensuring that all candidates have an equal opportunity to showcase their skills and abilities.

At our client's organisation, we value diversity and inclusivity. We believe that a friendly and inclusive atmosphere is crucial in achieving our best-in-class goal. We celebrate diversity and are dedicated to creating a workplace where everyone feels appreciated and valued for their individual potential. We encourage applications from individuals with diverse backgrounds, regardless of their gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class.

If you are enthusiastic about delivering excellent customer service and have experience in claims handling, we want to hear from you! Join our client's team and be part of a diverse and inclusive workplace where you can showcase your skills and make a difference. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website