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Liberty has an exciting opportunity for an enthusiastic and engaging Resource Controller to join our team, based in Havant.  You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £29,800 per annum Plus Excellent Benefits!

We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with.  We’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for the Resource Controller role are:

Allocate and schedule appointments for gas repairs

Coordinator allocated work, considering operatives skills, availability, and locality to jobs, ensuring travel time is considered and punctuality is achievable

Rescheduling jobs that fall out of programme

Handling customer phone calls

Validating each job to ensure the required information is available

Managing the customer and client relationships

Monitor job management system screens to ensure prompt allocation of repairs

Ensuring all regulatory information is updated and logged in real time with status updates on the internal system

Provide an efficient and flexible response to operational issues, to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

What we are looking for in our ideal Resource Controller:

Good level of education

Previous call handling/ scheduling experience

Ability to operate a computerised data base system

Good knowledge of office working systems

Excellent communication skills

Ability to work independently and as part of a team

Demonstrate strong analytical skills and the ability to manage change

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme

23 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife, includes:

Life Insurance/Death in service benefit – 2x annual salary value

Smart Health (including round the clock access to 24/7 UK-based GPs)

Best Doctors to provide a second opinion on complex cases or diagnosis

Mental Health Support, 4-6 sessions with a psychologist or psychotherapist

Online Health Check

Nutrition consultations

Online fitness program

YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor

Free will writing

Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.

Exclusive membership and wellbeing product discounts

Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:

Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans

Discounted gym membership

Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Liberty is a real living wage employer.

Please note, only candidates who have the right to work in the UK will be considered for this role.

As part of our recruitment process all employees need to be vetted and undertake pre employment checks.  For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Resource Controller, click “apply” below – we want to hear from you!

Closing date for applications is 20th January 2025 (we do however reserve the right to close this vacancy earlier depending on number of applications received)